Overview
All Pitt Digital managed systems are governed by strong change management procedures to ensure stable and reliable service. A Change Advisory Board comprised of senior Pitt Digital staff and management oversees the Change Management policy, process, and procedures. Enterprise-wide changes are announced to customers prior to the system outage.
There are three main types of changes:
- Standard: implemented every day as needed
- Normal: implemented each day from 9:00 p.m to 7:00 a.m. the next day
- Emergency: implemented as soon as possible, usually to resolve or prevent an outage.
To ensure minimal disruption to our services, change windows will be set from 9pm to 7am, seven days a week. While changes can still occur outside these hours, the scheduler will acknowledge the deviation from the standard window and communicate with stakeholders as needed.
Visit our Network Operations Center (NOC) page for more information.