Giving Article Feedback in TDX Knowledge

Overview

Feedback helps us keep our Knowledge Base up to date and relevant. Give feedback when content is unclear, incorrect, or could use improvement.

  • When you leave feedback, make sure it is specific, actionable, and appropriate. 
  • Your name will be associated with the Feedback you leave.

Depending on how much information you leave in your feedback, you may receive an email from a Pitt IT Knowledge editor requesting more information. 

 

Detail

Leaving Feedback

  1. Click Yes or No in the Was this helpful? box under the article. 
    • Click Yes if the article is technically correct but you want to suggest how it could be improved. 
    • Click No if the article is not technically correct.
      The Comments box appears.
  2. Enter specific, actionable, and appropriate feedback.
  3. Click Submit.
     

Feedback examples

Specific

  • Incorrect: The steps in this article are too short and choppy; combine some of them instead of listing out so many separate things to do.
  • Correct: Steps 3 - 10 could easily be combined into 3 steps instead of 7.

Actionable

  • Incorrect: The uses for this tool are vague.
  • Correct: Include some of the specific uses for this tool that people can easily relate to.

Appropriate

Addresses content issues without addressing the author of the article

  • Incorrect: You don't have steps 5-8 listed in the correct order for how someone would even do this task.
  • Correct: Steps 5-8 need to be correctly ordered so a user can successfully complete this task.

 

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