Overview
This article provides a potential explanation for the situation where an individuals Alumni Account converted back to a Primary Account unexpectedly.
Detail
You may have received an email stating "Your Alumni Account Has Been Converted to a Primary University Computing Account". This is typically the result of still having an active Program as a student in the PeopleSoft Student Information System, such as a certificate, minor, etc. even though you may have recently graduated.
To determine if this is the case, log into PeopleSoft/HighPoint CX and from the Menu, select Academics > Programs. If any Programs display a Status of "Active in Program", and you are no longer pursuing that Program, you will need to consult with the associated school/department. It's possible this remaining active Program should have probably been discontinued by your school/department previously.
Once you no longer have any active programs as a student within the PeopleSoft Student Information System, your University Computing Account should transition back to an Alumni Account. Depending on timing, this could take several weeks.
Related Information
View the status of your student Programs with PeopleSoft/HighPoint CX.