Resetting a Forgotten Password

Overview

If you've forgotten your password, the Self-Service Password Reset Service is the quickest and easiest way to reset it.

Those with sponsored accounts, can contact their Responsibility Center Account Administrator or account sponsor to request a reset.

If you have issues with either of the above options or have additional questions, please call the Technology Help Desk at 412-624-4357.

Detail

Reset Your Password if You Have Forgotten It

Important: You Must Have Set Your Password Security Questions to Reset Your Password Online

1. You can either navigate to https://forgotpassword.pitt.edu/ or click the Forgot password? link on the Pitt Passport login page:

2. Enter your University Computing Account Username and Date of Birth. Click Next.

3. Answer your three security questions and click Next.

4. Enter and confirm your new password, then click Submit.

Your password has been successfully reset.

Managing Your Account Online

You can log in to accounts.pitt.edu to manage your account online, where you can change your password, reset your security questions, manage your Duo devices, and much more!

If you don't have your Security Questions set to use the self-service password reset, here are the steps to update them:

1. Log in to accounts.pitt.edu
2. Click on Login & Security
3. Click Change Password

4. Select the Update Security Questions
5. Complete the required sections
6. Click Update Questions