Accessing an Email Inbox from a Resource Account

Adding a Shared Email Address

How do I access a shared email address? To access a shared email address, follow these steps:

  1. Outlook (Desktop):

    • Open Outlook and go to the "File" tab.
    • Select "Account Settings" and then "Account Settings" again.
    • Click on the "Email" tab, then select "Change."
    • Click on "More Settings," then go to the "Advanced" tab.
    • Under "Open these additional mailboxes," click "Add" and enter the shared email address.
    • Click "OK" and then "Finish" to complete the setup.

  2. Outlook (Web):

    • Log in to Outlook Web Access (OWA).
    • Click on your profile icon in the upper right corner and select "Open another mailbox."
    • Enter the shared email address and click "Open."

What permissions do I need to access a shared email address? You need to be granted the appropriate permissions by the mailbox owner or an administrator. These permissions can include "Full Access," "Send As," or "Send on Behalf." Contact your IT support team or the mailbox owner to request access.

 

Accessing the Shared Inbox

If you are using Outlook classic (recommended), you will see the account listed below your primary email. It will show up automatically.

An image of an example Classic Outlook Inbox, with the resource account email highlighted.

If you are using the new version of Outlook, it should be in a folder called Shared With Me, which should be below the main set of Pitt folders.

For the Outlook Web version, you want to click on the three dots next to Folders in the left info bar. The three dots appear when you hover your mouse over the Folders label.

For Outlook for Mac, go to File, Open, Shared Mailbox. Enter the account username, select it and click the Add button. That will add the shared account.

 

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