On-Site Consulting and Drop-In Support for Faculty and Staff


On-site Support

Core consultants are available to provide on-site support to faculty members who currently do not have IT support. All consulting services are provided through the Technology Help Desk and tracked in the call tracking database. Faculty and staff members who have technical questions or problems should contact the Technology Help Desk at 412-624-HELP (4357).

Consulting services are available to all faculty and staff at their University office location between 8:30 a.m. and 5:00 p.m. weekdays. Assistance is provided for troubleshooting hardware, operating system, supported software, and network problems. Ongoing problems, special projects, and departmental requests are referred to the onsite consulting program for a needs analysis and solution recommendation.

If on-site support is needed, a core consultant will contact the faculty member to schedule an appointment. If departments require dedicated, full-time or part-time support for their staff, Pitt Information Technology's Departmental Contracts program can provide assistance.

Drop-in Support

Walk-in support is available to faculty and staff at the Drop-In Support Desk at the University Store on Fifth. Visit them today! Our consultants can help you:

  • Connect to Wireless PittNet
  • Configure a smartphone or tablet to receive Pitt Email (Outlook)
  • Install Microsoft Office and various other software tools
    • Departments can purchase software for professional use on University computers. Individual students, faculty or staff members may purchase software for personal use at home or at the University. View details.
  • Change passwords.

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Article ID: 348
Mon 8/14/23 3:55 PM
Tue 2/13/24 1:46 PM

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IT SERVICE DELIVERY AND SUPPORT Get fast and friendly technical support how and when you want it via phone, live chat, online form, email, or drop-in.