IT SERVICE DELIVERY AND SUPPORT

Articles (12)

Clover Credit Card Devices - Information and How To

Article covering the use and general information about clover POS devices.

Customizing Windows 10 Privacy Settings

This article details how to customize the privacy settings in Windows 10.

Deleting Cookies and Clearing Your Web Browser Cache

How to clear your web browser cache

Get Help! Support Options from Pitt IT

How to get technical support from Pitt IT

Get to Know the IT Partners Program

The IT Partners Program is designed to improve communication and help develop positive relationships with technical analysts hired by University departments and units. This includes outreach through meetings and targeted emails.

Help Desk Assistance

This article provides guidance on which Help Desk (Both Pitt and UPMC staff Help Desks that serve as a central point of contact for IT support) to contact based on your location or the service you are using. It also provides guidance on some of the common requests made to both Help Desks.

Online Service Request Forms

You can request many Pitt IT services by completing one of these online forms. If you have questions about which form to use, please call the 24/7 IT Help Desk at 412-624-HELP (4357).

Top Questions for New Faculty and Staff

Information for new faculty and staff

Top Technology Help Desk Frequently Asked Questions

The most frequently asked questions received by the Technology Help Desk.

Understanding MAC Addresses: A Beginner's Guide

A MAC address is a unique identifier assigned to network devices, ensuring data packets reach the correct destination on a local network, much like a name tag at a party.

Understanding Technology Concerns in the Student Code of Conduct

Offenses related to the use of University Information Technology Resources by students are outlined in Section F of the Student Code of Conduct and Judicial Procedures.

Using Adobe Acrobat with PDF Email Attachments

Email attachment guidance. Instructions for converting files to PDF files are included.