IT SERVICE DELIVERY AND SUPPORT

Articles (12)

Clover Credit Card Devices - Information and How To

Article covering the use and general information about clover POS devices.

Deleting Cookies and Clearing Your Web Browser Cache

How to clear your web browser cache

Get to Know the IT Partners Program

The IT Partners Program is designed to improve communication and help develop positive relationships with technical analysts hired by University departments and units. This includes outreach through meetings and targeted emails.

Online Service Request Forms

You can request many Pitt IT services by completing one of these online forms. If you have questions about which form to use, please call the 24/7 IT Help Desk at 412-624-HELP (4357).

On-Site Consulting and Drop-In Support for Faculty and Staff

Information about technical support resources for faculty and staff

Top Questions for New Faculty and Staff

Information for new faculty and staff

Top Technology Help Desk Frequently Asked Questions

The most frequently asked questions received by the Technology Help Desk.

Understanding and Obtaining Software/Application Support

General information about software and application support

Understanding MAC Addresses: A Beginner's Guide

A MAC address is a unique identifier assigned to network devices, ensuring data packets reach the correct destination on a local network, much like a name tag at a party.

Understanding Pitt IT and UPMC Help Desk Assistance

Both Pitt and UPMC staff Help Desks that serve as the central point of contact for IT support. This page provides guidance on which Help Desk to contact based on your location or the service you are using. It also provides guidance on some of the common requests made to both Help Desks.

Understanding Technology Concerns in the Student Code of Conduct

Offenses related to the use of University Information Technology Resources by students are outlined in Section F of the Student Code of Conduct and Judicial Procedures.

Using Adobe Acrobat with PDF Email Attachments

Email attachment guidance. Instructions for converting files to PDF files are included.