Online Service Request Forms

Overview

You can request many Pitt Digital services by completing one of these online forms. If you have questions about which form to use, please call the Technology Help Desk at 412-624-HELP (4357).

Detail

General Support Form

Use this form to request general support from Pitt Digital.

• Online Help Request Form

Federated Authorization Forms

Use the Federated Authorization Community forms to request access to the University's enterprise systems and data, including requests for:

1. Student Information System (PeopleSoft) - More information can be found at Accessing and Getting Started with PeopleSoft Student Information System
2. Student Mart - More information can be found at Using Federated Authorization for Student Mart Access
3. Employee Mart - More information can be found at Using Federated Authorization for Employee Mart Access
4. General Ledger (GL) Mart - More information can be found at Using Federated Authorization for General Ledger (GL) Mart Access
5. GL Mart CDS Group Changes - More information can be found at Using Federated Authorization for General Ledger (GL) Mart Central Directory Services (CDS) Group Request
6. Responsibility Center Administrator (RC Admin) access - A list of RC Admins can be found at Find Your Current Responsibility Center (RC) Account Administrators

• Log in to the Federated Authorization Community.
• List of Security Contacts for Student Systems - Federated Authorization Security Contacts for Student Information Systems (PeopleSoft) and Student Mart
• List of Financial Data Approvers - A list University's Responsibility Center Financial Approvers, based on a list maintained by the Office of the Controller.
• List of University's Responsibility Center Approvers for Pitt Worx and Talent Center Access

Network Service Forms

• Change an Enterprise Network Firewall
• Computing Lab Classroom Reservation
• Data Connectivity Service Request
• MyResNet Support
• IP Address Forms:
  • New IP Address Request - see How to Request a New IP Address for more information.
  • Update an IP Address
  • Move an IP Address
  • Remove an IP Address

Phone and Conferencing Forms

• Billing Access Request - Request new access or change existing access to online bills.
• Billing Account Change - Change general ledger account numbers for any telephone or voice service.
• Billing Inquiry - Submit inquiries concerning your telecommunications bill.
• Mobile Device Request - Request cell phones, smart phones, and other wireless devices for University use.
• Voice and Data Services Request - Request voice lines and related voice services, as well as data line activation, deactivation, and installation.
• Web and Voice Conferencing Request - Request web and voice conferencing service.

Pitt Passport

• SSO Service Provider Onboarding Request - Request services or applications to use Pitt Passport SSO. See the article Pitt Passport: Using Pitt Passport for Your Departmental Service or Application for more information.

Security Forms

• 1Password Business User License Request - Request a 1Password Business User License.  (Justification for a Business User License is required requires a security review before a license is assigned.)
• Request a SecureWeb Scan for Your Website - Request that your website be scanned for vulnerabilities and other security issues. (Must be completed before website can be published.)
• OS Exemption Request - Request an exemption from Pitt Digital Information Security operating system minimum requirements

Software Form

• New Software Title Request - Suggest new software for consideration in the Student Computing Labs, Software Download Service, and/or enterprise-wide site licensed software. (This form is not for the procurement of software for individual or departments.)

Website Forms

• myPitt Portal(my.pitt.edu) - New Task Request Form - Request a new task tile to appear on the myPitt portal.
• My Sites (SharePoint Online) Site Collection Creation - Request assistance creating or updating a Sharepoint site. (Note: this is done by self-service through Sharepoint)