Connecting to Printer Queues on Pitt IT’s Enterprise Print Server from Mac Computers

Printing mac MacOS Print Enterprise PrintServer

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Index

Printing from Pitt-owned/Pitt-managed Mac computers
Printing from personally owned/unmanaged Mac computers
Removing printers from Printers & Scanners menu

Printing from Pitt-owned/Pitt-managed Mac computers

1. Connect to wired PittNet (GlobalProtect connection required) -or- Connect to WIRELESS-PITTNET (no GlobalProtect required)

2. Go to Launchpad.

3. Find and open Self Service.

4. Locate the “Install Printers” policy from the available options. Search for “print” if necessary.
Name schemes include ‘Dept Install Printers’ -or- ‘Dept – Install Printers’ -or- ‘Install Department Printers’

5. Click Install and wait for the progress bar to complete. Upon completion the button is retitled as Reinstall. Department printers are now added.

6. When you send the first print job to the printer you will be prompted for credentials to access the print queue. Enter your Pitt username (PITT\username) and password at this window to authenticate and send the print job. Check the box for Remember this password in my keychain so MacOS remembers your credentials for next time.

Note: see the Tech Pro Tip below for clearing and re-entering saved Keychain credentials after a Pitt password reset.

Tech Pro Tip

Pitt computing accounts operate on a password update cycle that is enforced every 180 days. When your Pitt password changes, the MacOS built in ‘Keychain’ password manager will begin to throw error notifications as it can no longer resolve the “old” password it has saved with the “new” password set because of the 180-day update cycle.

Use the ‘Printer Password Fix’ Self Service policy to clear the previously saved Keychain password for your Pitt credentials and enter in your newly set password when prompted the next time you print.

Printing from personally owned/unmanaged Mac computers

Connecting to printers from non-Pitt-managed Mac computers requires you to manually look up the command and then run it in Terminal. Perform these steps to do so:

1. Visit Enterprise Print Server - Home (sharepoint.com) and click on ‘Printer Install Commands for MacOS’.

2. This file repository contains text (.txt) files that list custom MacOS printer install commands. Locate your department in the alphabetized list and click on the file to preview it in-browser.

3. Click once inside the preview that opens, then press Command + A to select all followed by Command + C to copy the selection.

4. Now that you have copied the command in plain text, go to your Spotlight search function on the Mac desktop and key in the word “terminal” then press Enter.

5. A Terminal window will open with a blinking cursor. Press COMMAND + V to paste in the plain text command.

6. Press Enter once and the command will run. Department printers are now added.
If displayed, you may ignore the message “Printer drivers are deprecated and will stop working in a future version of CUPS.”

7. When you send the first print job to the printer you will be prompted for credentials to access the print queue. Enter your Pitt username (PITT\username) and password at this window to authenticate and send the print job. Check the box for Remember this password in my keychain so MacOS remembers your credentials for next time.

Removing printers from Printers & Scanners menu

If you would like to remove old printers from your list in the Printers & Scanners menu, or if you need to remove and then readd your department printers as a troubleshooting measure, follow these steps:

1. Go Spotlight search and look for System Settings.