Our Technical Consulting for Departments program offers comprehensive IT support tailored to the specific needs of each department. Our team of experienced technicians specializes in providing top-notch assistance for desktop computers, laptops, and mobile devices.
With the backing of the larger IT Department, we can quickly engage specialists when necessary, ensuring that even the most complex technical issues are addressed promptly. This flexible consulting model is designed to minimize downtime, increase productivity, and provide reliable technical solutions to support your department's success.
Our cost model for Technical Consulting for Departments is designed to be flexible and scalable, ensuring you only pay for the support you need on a six-month-to-yearly contract model. It includes comprehensive Help Desk Support, offering quick solutions to everyday technical issues, as well as Online Support for remote troubleshooting and guidance.
For more complex issues, our team of professionals provides Onsite Support, arriving at your location to address problems firsthand. This tiered approach allows us to customize our services based on your department's unique requirements, giving you a cost-effective and efficient solution for all your technical support needs.
About This Service
Key Features
- Reduces Need for Technical Management: Requires minimal to no departmental management of a technical position.
- Maintains Pitt IT Standards: Ensures your department's technical decisions are consistent with Pitt IT policies, infrastructure, and strategic plans.
- Quality Technical Support: Ensures quality support is provided for departmental computing needs.
Getting and Using This Service
How do I request this service?
To request this service, submit a ticket by clicking the Request Help button in the upper right-hand corner of this page.
Who can use this service?
This service is available to faculty, staff.
Support
How do I get help?
You can also obtain support\help by clicking on the Request Help button in the upper right-hand corner of this page.