Technical Consulting for Departments

Our Technical Consulting for Departments program offers comprehensive IT support tailored to the specific needs of each department. Our team of experienced technicians specializes in providing top-notch assistance for desktop computers, laptops, and mobile devices.

With the backing of the larger IT Department, we can quickly engage specialists when necessary, ensuring that even the most complex technical issues are addressed promptly. This flexible consulting model is designed to minimize downtime, increase productivity, and provide reliable technical solutions to support your department's success. 

Our cost model for Technical Consulting for Departments is designed to be flexible and scalable, ensuring you only pay for the support you need on a six-month-to-yearly contract model. It includes comprehensive Help Desk Support, offering quick solutions to everyday technical issues, as well as Online Support for remote troubleshooting and guidance.

For more complex issues, our team of professionals provides Onsite Support, arriving at your location to address problems firsthand. This tiered approach allows us to customize our services based on your department's unique requirements, giving you a cost-effective and efficient solution for all your technical support needs.

About This Service

Key Features

  • Reduces Need for Technical Management: Requires minimal to no departmental management of a technical position.
  • Maintains Pitt IT Standards: Ensures your department's technical decisions are consistent with Pitt IT policies, infrastructure, and strategic plans.
  • Quality Technical Support: Ensures quality support is provided for departmental computing needs.

Getting and Using This Service

How do I request this service?

To request this service, submit a ticket by clicking the Request Help button in the upper right-hand corner of this page.

Who can use this service?

This service is available to faculty, staff.


How do I get help?

You can also obtain support\help by clicking on the Request Help button in the upper right-hand corner of this page.

Request Help

Related Articles (30)

The time required to uninstall Symantec Endpoint Protection will vary depending on the capabilities of your device's hardware, as well as the software programs that are installed on your device.
Connecting to a projector with an HDMI cable and configuring the audio output on a computer running Windows OS.
Connecting to printer queues on Pitt IT’s Enterprise Print Server from Mac computers, with separate instruction sets for Pitt-owned/Pitt-managed and personally owned/unmanaged devices.
Connecting to printer queues on Pitt IT’s Enterprise Print Server from Windows computers, with separate instruction sets for both Pitt-owned/Pitt-managed and personally owned/non-managed Windows devices.
How to register your Pitt ID badge with the Canon/uniFLOW tap.
University owned computers that are managed have the ability to download available titles from the Software Center or Self Service depending on the Operating System and if the department support. Both options allow you to install software with a click rather than needing to find the software, download it, enter administrator access, and install it.
How to access my Canon printer code.
Dell's software program known as SupportAssist provides automated technical support for your Dell PC. This article includes detailed steps on running a full scan on your PC through SupportAssist.
Pitt IT offers a broad array of high-quality IT support options that are tailored to fit your school or department's specific needs on the Pittsburgh campus. We can save time and reduce your overall IT support costs by delivering the precise level of service that you require.
How To Manually Update Keychain Password For Printing on Pitt-Managed and Personal Apple Computers
Information on mapping a network drive
This guide will assist users with regaining access to the Printer Server (and/or Department Printers) following their password being updated on on Pitt-Managed Apple Computers (Jamf)
How To onboard a new Pitt Managed Apple Computer using Jamf
How To onboard a new Pitt Managed Windows Computer using Intune
This article will guide you through how to update your MacOS on Pitt Managed Apple Computers.


Service ID: 97
Wed 5/24/23 6:34 PM
Fri 6/28/24 3:37 PM