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Salesforce - Marketing Cloud
Instructions on how to cancel a scheduled send in Marketing Cloud
Instructions on how to cancel a scheduled send in Marketing Cloud
Tags
marketing-cloud
email-send
cancel-send
To cancel a scheduled send, follow the following six steps:
Log in to the Marketing Cloud application
Navigate to the Email Studio section
Select the
Interactions
menu option on top navigation bar
Select
Salesforce Send Emails
menu option on left side navigation tree
Next, click the
View Active Sends
button in top menu
Check the box to left of the email job that has a status of "Scheduled" that you wish to cancel
Select
Cancel Send
button above the list of jobs
When pop up menu appears asking you "Are you sure you want to cancel the selected send?" Select
OK
Your screen will now show a green bar above the email jobs that reads "Cancellation successfully requested"
The status of your job will either read "Cancel Pending" or "Cancelled"
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Article ID:
601
Created
Tue 1/2/24 2:46 PM
Modified
Mon 7/22/24 3:11 PM
Related Services / Offerings (1)
Salesforce - Marketing Cloud
SALESFORCE Marketing Cloud is an integrated solution for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis.
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Check out this article I found in the Services Portal knowledge base.<br /><br /><a href="https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=601">https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=601</a><br /><br />Instructions on how to cancel a scheduled send in Marketing Cloud<br /><br />How to cancel a send in Marketing Cloud that is not part of an Automation or a Journey