Unable to Select Student for Grade Change Request

Overview

Unable to select student for Grade Change Request

Detail

Attempting to submit a Grade Change Request and getting "Invalid value -- press the prompt button or hyperlink for a list of valid values (15,11)" message on the Student ID field. 

1. Possible Cause: The Grade Roster for the associated class has not been posted yet. If you are attempting to change a grade for a student in a class relative to the final grading period for the Academic Term, it's possible that the Grade Roster for the class has not been posted yet. You can not process a Grade Change Request until the student has an official grade posted for the class.
   1. Resolution for Cause: See Related Knowledge Article "Unable to Change a Students Grade".
2. Possible Cause: The Grade Roster is posted but the Instructor or Teaching Assistant does not have Approve access to the Grade Roster for the class. The Instructor or Teaching Assistant may have only had access to enter final grades Access=Grade for the associated class, but not approve the Grade Roster, Access=Approved.
   1. Resolution for Cause: An Instructor or Teaching Assistant assigned to the class with Access=Approved, or a Department Chair, will have to submit the Grade Change Request. If the Instructor or Teaching Assistant feels that they should have access to submit a Grade Change Request, refer the School/Department Admin to related Knowledge Base Article Missing Grade Roster for a Class. The ability to submit a Grade Change Request is based on the Instructor or Teaching Assistant being assigned to the class with ability to approve the Grade Roster; Access=Approved, or by a designated Department Chair that can submit a Grade Change Request on their behalf.

Related Information

If this article did not help resolve the issue and further assistance is needed, please select Request Help to submit a ticket. To expedite troubleshooting, in addition to the student's name and ID, please provide class details as well, including Academic Term and Class Number, or Academic Term, Subject, Catalog Number, Section Number.

Grades - See Submitting and Approving Grade Change Requests