Pitt IT Customer Success Organizational Overview

Overview

This article contains a detailed breakdown of Pitt IT's Customer Success organization.
This information is current as of 4/8/2024.

"Customer Success" is comprised of the following components —

  • Customer Success

  • Audio-Visual & Events Team

  • Student Computing Services

    • Campus Computing Labs

    • Drop-in Support

  • Technology Help Desk

Detail

In our ongoing dedication to delivering outstanding customer experiences, we have streamlined our organizational structure to establish more direct lines of communication and decision-making. This shift has empowered us to become more agile, responsive, and attuned to our customers' specific requirements.

  1. Customer Success is led by Engagement Leaders, with each Engagement Leader heading one or more Success Teams.
  2. The Audio-Visual & Events Team is overseen by Jeremy Mayhew.
  3. Student Computing Services is overseen by Anthony Peck and encompasses the following teams:
  4. The Technology Help Desk is overseen by Travis Cornell.

We are committed to cultivating robust, enduring relationships with our customers and aim to be highly responsive to their individual needs and challenges, nurturing a deeper level of trust and partnership.

 

Engagement Leader and Customer Success Manager Assignments

This information is current as of 01/09/2025.

 
Unit Engagement Leader Customer Success Manager(s)
Athletics Seth Graham Ian Fulkerson

Business and Operations (B&O)

  • Business, Hospitality, and Auxiliary Services (BHAS)
  • Facilities Management (FM)
  • Office of Real Estate (ORE)
  • Office of Sustainability
  • Planning Design and Construction (PDC)
  • Public Safety and Emergency Management (PSEM)
  • SVC Business and Operations
 Jeff Rhoades Tyler Hayes
David C. Frederick Honors College (Honors) Dianne DeNezza Kim Getz
Dietrich School of Arts and Sciences (Dietrich) and College of General Studies (CGS)  Seth Graham / Julie Cursi Adam Caler
Kim Getz
Graduate School of Public and International Affairs (GSPIA) Julie Cursi/ Travis Cornell Ash Brady
Gene Vercammen

Health Sciences

  • Health Sciences IT (HSIT)
  • School of Dental Medicine
  • School of Health & Rehabilitation Sciences
  • School of Medicine
  • School of Nursing
  • School of Pharmacy
  • School of Public Health

Don Grimm

  
Office for Equity, Diversity, & Inclusion (OEDI) Jeff Rhoades Matt Melchert
Office of Admissions & Financial Aid (OAFA) Anthony Peck  
Office of Engagement and Community Affairs Jeff Rhoades Chris Field / Matt Melchert
Office of Government Relations and Advocacy Jeff Rhoades Chris Field / Matt Melchert
Office of Human Resources (OHR) Jeff Rhoades Tyler Hayes
Office of Internal Audit (IA) Jeff Rhoades Dustin Nigro
Office of Research Jeff Rhoades Dustin Nigro
Office of the Chancellor (OTC) Jeff Rhoades Matt Melchert
Office of the Chief Financial Officer (CFO) Jeff Rhoades Dustin Nigro
Office of the Provost & Centers (OTP) Anthony Peck  
Office of the Registrar Anthony Peck  
Office of the Secretary (Board of Trustees) Jeff Rhoades Matt Melchert
Office of University Counsel (OUC) Jeff Rhoades Matt Melchert
Philanthropic and Alumni Engagement (PAE) Seth Graham Ian Fulkerson
Pitt IT Jeff Rhoades Matt Melchert
School of Computing and Information (SCI) Dianne DeNezza Frank McAtee
School of Education (SOE) Dianne DeNezza Frank McAtee
School of Law (Law)J Julie Cursi/ Travis Cornell Ash Brady
Gene Vercammen
School of Pitt Business (PB) Julie Cursi/ Travis Cornell Ash Brady
Gene Vercammen
School of Social Work (SSW) Dianne DeNezza Frank McAtee
Student Affairs (SA) Anthony Peck David Chao
Swanson School of Engineering (SSOE) Dianne DeNezza Kenny Doty
University Center for International Studies (UCIS) Julie Cursi/ Travis Cornell Ash Brady
Gene Vercammen
University Communications and Marketing (UCM) Jeff Rhoades Matt Melchert
University Center for Social & Urban Research (UCSUR) Anthony Peck  
University Center for Teaching and Learning (UCTL) Julie Cursi/ Travis Cornell Ash Brady
Gene Vercammen
University Library Services (ULS) Anthony Peck  

 

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