Overview
This article contains a detailed breakdown of Pitt IT's Customer Success organization.
This information is current as of 4/8/2024.
"Customer Success" is comprised of the following components —
-
Audio-Visual & Events Team
-
Engagement and Customer Success
-
Student Computing Services
-
Campus Computing Labs
-
Drop-in Support
-
Technology Help Desk
Detail
In our ongoing dedication to delivering outstanding customer experiences, we have streamlined our organizational structure to establish more direct lines of communication and decision-making. This shift has empowered us to become more agile, responsive, and attuned to our customers' specific requirements.
- The Audio-Visual & Events Team is overseen by Don Grimm.
- Customer Success and Engagement is led by Engagement Leaders, with each Engagement Leader heading one or more Success Teams.
3. Student Computing Services is overseen by Anthony Peck and encompasses the following teams:
-
Campus Computing Labs
-
Drop-in Support
4. The Technology Help Desk is overseen by Kathy Lyons.
We are committed to cultivating robust, enduring relationships with our customers and aim to be highly responsive to their individual needs and challenges, nurturing a deeper level of trust and partnership.
Customer Success Manager and Engagement Leader Assignments
This information is current as of 4/8/2024.
| Unit |
Engagement Leader |
Customer Success Manager(s) |
| Athletics |
Seth Graham |
Ian Fulkerson |
|
Business and Operations (B&O)
- Business, Hospitality, and Auxiliary Services (BHAS)
- Facilities Management (FM)
- Office of Real Estate (ORE)
- Office of Sustainability
- Planning Design and Construction (PDC)
- Public Safety and Emergency Management (PSEM)
- SVC Business and Operations
|
Jeremy Mayhew |
Tyler Hayes |
| David C. Frederick Honors College (Honors) |
Dianne DeNezza |
Frank McAtee |
| Dietrich School of Arts and Sciences (Dietrich) and College of General Studies (CGS) |
Seth Graham |
Adam Caler
Kim Getz |
| Graduate School of Public and International Affairs (GSPIA) |
Travis Cornell |
Ash Brady
Gene Vercammen |
| Health Sciences IT (HSIT) |
Don Grimm |
|
| Office for Equity, Diversity, & Inclusion (OEDI) |
Jeff Rhoades |
Matt Melchert |
| Office of Admissions & Financial Aid (OAFA) |
Anthony Peck |
|
| Office of Engagement and Community Affairs |
Kate Ulreich |
Chris Field |
| Office of Government Relations and Advocacy |
Kate Ulreich |
Chris Field |
| Office of Human Resources (OHR) |
Jeremy Mayhew |
Tyler Hayes |
| Office of Internal Audit (IA) |
Julie Cursi |
Dustin Nigro |
| Office of Research |
Julie Cursi |
Dustin Nigro |
| Office of the Chancellor (OTC) |
Jeff Rhoades |
Matt Melchert |
| Office of the Chief Financial Officer (CFO) |
Julie Cursi |
Dustin Nigro |
| Office of the Provost & Centers (OTP) |
Anthony Peck
Kate Ulreich |
|
| Office of the Registrar |
Anthony Peck |
|
| Office of the Secretary (Board of Trustees) |
Jeff Rhoades |
Matt Melchert |
| Office of University Counsel (OUC) |
Jeff Rhoades |
Matt Melchert |
| Philanthropic and Alumni Engagement (PAE) |
Seth Graham |
Ian Fulkerson |
| Pitt IT |
Jeff Rhoades |
Matt Melchert |
| School of Computing and Information (SCI) |
Dianne DeNezza |
Frank McAtee |
| School of Education (SOE) |
Dianne DeNezza |
Frank McAtee |
| School of Law (Law) |
Travis Cornell |
Ash Brady
Gene Vercammen |
| School of Pitt Business (PB) |
Travis Cornell |
Ash Brady
Gene Vercammen |
| School of Social Work (SSW) |
Dianne DeNezza |
Frank McAtee |
| Student Affairs (SA) |
Kate Ulreich |
David Chao |
| Swanson School of Engineering (SSOE) |
Dianne DeNezza |
Frank McAtee |
| University Center for International Studies (UCIS) |
Travis Cornell |
Ash Brady
Gene Vercammen |
| University Communications and Marketing (UCM) |
Jeff Rhoades |
Matt Melchert |
| University Center for Social & Urban Research (UCSUR) |
Anthony Peck |
|
| University Center for Teaching and Learning (UCTL) |
Travis Cornell |
Ash Brady
Gene Vercammen |
| University Library Services (ULS) |
Anthony Peck |
|