Voice and Data Services

Voice and Data Services provides local calling plans, on-campus phone lines, off-campus business lines, toll free numbers and voicemail. 


About This Service

Key Features

  • Microsoft Teams Phone Services: Users will be able to place and receive calls to and from their Pitt telephone numbers through MS Teams software installed on a desktop, laptop, or mobile device.
  • Auto Call Attendants: Auto attendants and Call queues can be set up to route callers to the appropriate person or department in your organization.
  •  including a variety of standard features such as personalized greetings, envelope information, and forwarding of messages. If your phone line hasn’t been converted to a MS Teams Phone line, we can add, change, reset your voicemail box and add Voicemail to Email.
  • Renovation and Construction: Pitt IT works closely with departments and Facilities Management during the planning and construction process to provide the infrastructure needed for high-quality data and voice services. Involve us in your building project early.
  • Phone Solution Consultations:  Pitt IT can work with your department to recommend a customized phone solution.
  • Mobile Devices:  Mobile Phones are managed by individual departments once approved as either a Tier I or Tier II acceptable use case.  More information can be found on the Purchase, Pay & Travel website: Mobile Phone Program | Purchase, Pay & Travel | University of Pittsburgh All other devices (hot spots, tablets, etc may be purchased through Pitt IT using a Mobile Device Request form.
  • IT Billing: The IT Billing system lets you view bills for your information technology services, including phone and data usage in an easy-to-use web interface. Report data can be viewed online or exported for offline use.

Service Request Forms

Voice and Data Services Request Form

Mobile Device Request Form

Online Telecom Bill Access Request Form

Billing Account Change Billing Inquiry

Getting and Using This Service

How do I access this service?

How do I request this service?

Submit a ticket by completing one of the forms in the Service Request Forms section of this page..

Who can use this service?

Faculty, Staff


How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Request Help

Related Articles (5)

This article details phone dialing instructions for students at the University of Pittsburgh.
The Telecommunications / IT Billing system lets you view bills for your information technology services or phone bills in an easy-to-use web interface.
General information about voicemail
Information for transferring a University-issued cell phone number to a personal wireless plan.
This article shows how to ensure your legacy Polycom VVX 501 desk phone can continue to make and receive calls after Microsoft has ended Teams integration with that model.


Service ID: 34
Tue 5/23/23 6:24 PM
Tue 5/14/24 2:09 PM