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Zoom is a cloud-based video communications app that allows you to set up virtual video and audio conferencing, webinars, live chats, screen-sharing, and other collaborative capabilities.



About This Service

Key Features

  • Conduct virtual classes: Stream lessons to students (300 attendees for faculty and staff accounts).
  • Facilitate collaboration: Utilize one-click content sharing, co-annotation, polling, digital whiteboarding, and breakout rooms to engage students.

Getting and Using This Service

How do I access this service?

Special Considerations

Zoom meetings recorded to the cloud will be stored only in Lecture Capture (Panopto). All recordings captured in Zoom will automatically be placed in a class folder or a personal folder in Panopto and deleted from Zoom.

How do I request this service?

Access to this service is automatically granted if you are a member of the group that has been assigned permission to use this service.

Who can use this service?

Students, Faculty, Staff

Maximum Acceptable Data Class

Private - Moderate risk, confidential data – Disclosure may cause harm

Data Risk Classification

FERPA - Non-Directory Student Records
GLBA - Student Financial Information
HIPAA - Protected Health Information
NIST 800-171 - Controlled Unclassified Information
PCI DSS - Payment Card Information



Status of Service Offering

How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Request Help

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How to recover Zoom recordings.
How to download Zoom recordings and upload them to OneDrive.
How to lock your Zoom meeting
How to turn off stop someone's video stream in Zoom
University Zoom meetings recorded to the cloud are integrated with Lecture Capture (Panopto), the University’s trusted service for storing and sharing recorded lectures, training sessions, demonstrations, and meetings. The upgrade also makes it easier for instructors to share recorded Zoom lectures with their students via the Panopto Course Navigation link in the Canvas course.
If you previously created a Zoom account using your Pitt email address, you may want to switch it to a Pitt enterprise Zoom account.
The University of Pittsburgh’s standard Zoom environment is not HIPAA compliant. However, the University provides access to a separate HIPAA-compliant Zoom environment for those who are conducting tele-medicine appointments or are hosting meetings that discuss protected health information. To use Zoom for HIPAA-related meetings, please follow the steps below.
Hybrid classroom technology is installed in select learning spaces across the Pittsburgh campus that are scheduled through the registrar’s office. These rooms are equipped with a Zoom Rooms system.
The following information outlines the steps necessary to host more secure Zoom meetings and webinars. Using the settings recommended below can protect your meetings against Zoom bombing, a practice in which an uninvited attendee disrupts a Zoom meeting by sharing inappropriate or offensive material.


Service ID: 46
Tue 5/23/23 7:01 PM
Wed 7/24/24 9:38 AM