Overview
The university has partnered with Canon Solutions America to consolidate our printing services and devices down to a manageable and scalable product.
The University Managed Print Services program, through assessments, is designed to identify both managed multi-function print devices (MFD) and unmanaged print devices (UPD) then provide a proposal to meet the operational need of the department with Canon managed print devices. For more information on program terminology, please visit our Printing Services Terminology page to learn more.
Remaining Ricoh Devices
Doing Better Business (DBB) is responsible for providing all repair service and supplies for the current University fleet of Ricoh Multifunctional Printer Equipment. This service agreement will support the University office print operations while we transition to Canon.
For repair service and supplies until new units are placed, please call (800) 456‐1977, go online to and fill in the form, or email firsttouch@doingbetterbusiness.com with the following information:
- Ricoh Model & Equipment ID
- Department Name, Building, and Room Number
- Contact Name and Phone Number
- Supply description if requesting a supply item
Detail
Our Technology Help Desk Analysts and Customer Success Team Support Technicians are dedicated to providing the best possible support within our capabilities. Our team can help to get the network ready, install uniFLOW on University-owned devices and help with troubleshooting. For repair services, follow the instructions below.
How-To Articles & Resources
Secure Print One Sheet Guide
Full User Guide
Log On to uniFLOW
Get My uniFLOW Pin
Connecting Your Pitt ID with uniFLOW
Using Your Canon with uniFLOW
uniFLOW for Printing and Scanning
Using Cloud Printing in uniFLOW
Using Your Phone with uniFLOW
Print Quick Guide
Full User Guide
Canon Repairs & Supplies
Toner Bottle Program
New toner is auto shipped from Canon to your office/building when the device senses toner is low. No need to order yourself.
Service Calls
For repair services, please call (800) 355-1385, or send an email to canonsupport@pitt.edu and include the following information:
- Model & Equipment ID
- Department Name, Building, and Room Number
- Contact Name and Phone Number
This information can be found on the device:
